UNIT3-P29 TASK

1.     How can Al-Munir Group make guests feel ‘special’ and ‘highly valued’?

- Discount the price, coupon, free breakfast, providing information about hotel and around the hotel.

2.     What can the group do to a) reward loyal customers, and b) persuade guests who have stayed once to return?

a- Point card, gift (if customer is birthday, we present the gift)

b- Discount the price, upgrade the room, extra service (welcome drink, free breakfast, and travel information), better amenities.

 

3.     What can be done to make staff more motivated and customer-oriented in their approach to their work?

- Increase their salary, studying outside (employees can select the place, for instance expensive hotel and restaurant, Disney land and so on)

4.     What questions should the management be asking in order to gather information for an accurate, up-to-date profile of each guest? For example: How did the guest find out about the hotel?

- How often? How many? Why do you chose this hotel? The hotel only check the score sheet. They should add question (why, what do you think?)

5.     How can the group maintain its relationship with guests once they have left its hotel?

-Refer to 2-b.

6.     What other actions can the group take to improve customer loyalty, increase the average scores in the next customer satisfaction survey and get back its four-star rating?

- Providing information of region (restaurant, café. place) Sending the e-mail (attached the land scape picture),  Creating APP for information including 1-5, customer easily access and use the system.

823 video assignment

I and our group ask someone for survey of WSJ. First brainstorm with your group as to how to create your own video promoting The Wall Street Journal.  Think of what you want to say, where you want to shoot, what you want it to look at and sound like. Then rehearse each scene briefly at a location on campus, and then shoot it, and combine all the scenes according to the script and edit as necessary.

https://drive.google.com/file/d/0Bz7UceiLG2XnYjNxVEFFb1NXdUk/edit?usp=sharing

Self Introduction

I’m Hiroki Nasuda. 

I’m working at Taica Corporation as a designer.
Our company is mainly consisted of 2 divisions: one is hydrographic division, and another is α-gel division. I am working in the hydrographic division and I am in charge of the Chinese and Japanese markets. In the future I may also be in charge of the US market because of the expanding sales.

I have some things that I like and dislike. Traveling, reading books, cooking and drawing picture are my favorite things. In contrast, I dislike playing sports but I like watching it.

Reading Books is my most enjoyable activity. When I was a college student, I often read books very much. In total, I read 800 books as a college student. Nowadays, I often read the English literature or novels by Salinger and Dan Brown. Before visiting the US, I read Agatha Christie. If time permits, I would like to read more American or English literature. 

I like movies and music. Music is especially good for me. Music makes me feel comfortable and relaxed. In other words, I can release any stress when I listen to it. 

In college, I accomplished the capability of creating new designs, so I can work as a designer. I studied very hard and devoted half of my life to achieve this past goal of creating new designs.

Then I have another goal because I have already been working as a designer. Of course, it is to improve my English. Our company depends on foreign countries. Sales have been increasing to 60-70% at a rapid rate.
If I can succeed in improving my ability, our company will get more sales because I can achieve this   promotions.

I need more income and fame. I am too busy to do anything. I wish I had more free time. Time is finite. My job requires a lot of my time.

Thank you